Procedures for Addressing Concerns

Mater Academy Procedures for Addressing Concerns

Positive relations between the School and its parents and families are a primary concern. For that reason, every effort will be made to handle disputes in the most positive way possible. The following steps have been outlined in order to facilitate resolution of such issues:

1. Make an appointment to clarify issue with your student¹s teacher (if applicable).
2. Make appointment to clarify issue with the school administrator.

3. Contact Educational Support Provider (Academica)

   Phone - 305-669-2906
   Email - parentsupport@academica.org

4. Educational Support Provider will put you in contact with the Board Appointed Parent Liaison for your school.
5. Discuss Concerns with the Chief Operating Officer (Academica will assist in establishing contact).

6. State concerns at a scheduled Governing Board meeting. Please understand that: A public board meeting is the only forum in which Board Members should be addressed for disputes. Board Members cannot respond to any other direct means of contact.

   Board Speaker Request Form: http://materschools.entest.org/Board-Speaker-Request-Form-Mater-2021.pdf

   Note: This policy does not replace or change any proceeding that is governed by the Code of Student Conduct or the Parent Contract.

7. Contact the Charter School Compliance and Support at your local school district